Seller identification

Il Podere di Marfisa di Marfisa Società Agricola s.r.l. — VAT / Tax ID: 01990680561
S.P. 47 km.7, località Le Sparme Farnese (VT)
Email: prenotazioni@ilpoderedimarfisa.it

The seller "Il Podere di Marfisa di Marfisa Società Agricola s.r.l." (hereinafter also "we", "the Seller") sells products and/or services through this website. These Terms and Conditions of sale govern the offer, transmission and acceptance of purchase orders between the Seller and the user ("Customer") and form an integral part of every distance sales contract concluded through the site.

Scope and acceptance

These Terms and Conditions apply to all sales concluded at a distance through the site and are governed by Italian Legislative Decree no. 206 of 6 September 2005 (the "Consumer Code") and subsequent amendments, in particular the articles relating to distance contracts, as well as by Legislative Decree no. 70 of 9 April 2003 on electronic commerce. By submitting an order, the Customer declares that they have read and fully accept these Terms and Conditions, the Privacy Policy and the Cookie Policy. The Customer is invited to read these Terms carefully before completing the purchase and to print or save a copy. These conditions may be amended; the conditions in force on the date the order is submitted apply.

Products, prices and availability

The essential characteristics of the products and/or services are presented on the site in their respective descriptions. Product images and colours may differ from the actual ones due to the settings of the IT systems or the devices used to display them and are purely indicative. Product prices are shown on the site and are inclusive of VAT, where applicable. Unless otherwise indicated, prices are expressed in EUR. Shipping costs, where applicable, are shown separately before the order is submitted, on the cart summary and checkout pages. The Seller reserves the right to change prices at any time; the applicable price is the one shown on the site at the time the order is submitted. Product availability is indicative and refers to the actual availability at the time the Customer places the order; such availability must nevertheless be considered purely indicative, as products may be sold to other Customers before the order is confirmed. Should an ordered product be unavailable, the Seller will promptly inform the Customer and will refund any amount already paid.

Order and conclusion of the contract

The display of products on the site constitutes an invitation to make a purchase offer and not an offer to the public. The order submitted by the Customer constitutes a contractual proposal of purchase and is governed by these Terms and Conditions. Before proceeding with the purchase, by submitting the order, the Customer must check the order summary, read these Terms and Conditions and confirm acceptance by ticking the relevant box. The sales contract is deemed concluded when the Seller sends the Customer, at the email address provided, the order acceptance confirmation, containing the summary of the economic and contractual conditions, the essential characteristics of the purchased product, the details of the price, the means of payment, the delivery methods and costs, as well as information on the right of withdrawal. The Customer will also receive an order receipt. The Seller reserves the right not to accept orders that are incomplete, incorrectly completed or lacking sufficient guarantees of solvency, giving notice thereof to the Customer.

Payment methods

Payment for the products and the related delivery costs is made using the methods indicated on the site's checkout page. The payment methods currently accepted are: Credit / Debit Card, Klarna, Link. All payments are processed through secure channels. Payment data (for example card details) are transmitted via an encrypted connection directly to the payment service providers and are not stored by the Seller. In the case of payment by electronic means, the charge is made at the same time as the conclusion of the contract. The Seller issues a commercial document or invoice for the purchased goods, in accordance with current legislation, based on the data provided by the Customer when placing the order; no changes to the invoice will be possible after it has been issued.

Shipping and delivery

The purchased products are delivered to the address indicated by the Customer when placing the order, according to the methods, times and costs indicated on the site and summarised in the order confirmation. Delivery times are indicative: any delays compared to the estimated times do not entitle the Customer to refuse delivery or to claim, in addition to delivery itself, any compensation, except as provided by law. Upon delivery, the Customer must check that the packaging is intact, undamaged, not wet or otherwise altered, and that the number of packages corresponds to that indicated in the transport document. Any damage to the packaging and/or product, or any discrepancy in the number of packages, must be challenged immediately by noting a written reservation of inspection on the carrier's proof of delivery. If the products are not delivered or collected within the time limits for reasons not attributable to the Seller, the shipment remains available to the Customer and the related storage and/or redelivery costs shall be borne by the Customer.

Right of withdrawal

A Customer who qualifies as a consumer (a natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out) has the right to withdraw from the purchase contract without any penalty and without giving any reason, within 14 (fourteen) days, pursuant to articles 52 et seq. of the Consumer Code. The period runs from the day on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the goods; in the case of multiple goods ordered in a single order and delivered separately, from the day on which the Customer acquires physical possession of the last item. To exercise the right of withdrawal, the Customer must inform the Seller of their decision to withdraw from the contract by means of an explicit statement, to be sent within the period indicated above, using the Seller's contact details indicated in the "Seller identification" section. For this purpose the Customer may use the model withdrawal form provided by law, but this is not mandatory. The right of withdrawal is deemed to have been correctly exercised if the communication is sent before the deadline expires. The burden of proof regarding the exercise of the right of withdrawal in accordance with the indicated methods lies with the Customer.

In the event of withdrawal, the Customer must return the goods to the Seller without undue delay and in any case within 14 (fourteen) days from the date on which they communicated the decision to withdraw. The goods must be returned intact, in their original condition and complete with all their parts, accessories, any manuals and original packaging, and not used beyond what is necessary to establish their nature, characteristics and functioning. The Customer is liable for any diminished value of the goods resulting from handling other than what is necessary. The direct costs of returning the goods shall be borne by the Customer, unless otherwise indicated by the Seller. The goods must be returned to the following address: S.P. 47 km.7, località Le Sparme Farnese (VT).

Following the correct exercise of withdrawal, the Seller refunds the Customer all payments received, including standard delivery costs, without undue delay and in any case within 14 (fourteen) days from the day on which it was informed of the decision to withdraw. The Seller may withhold the refund until it has received the goods or until the Customer has demonstrated that they have returned them, whichever is the earlier. The refund is made using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed; in any case the Customer will not incur any costs as a result of the refund. Any additional costs arising from the Customer's choice of a type of delivery other than the least expensive standard delivery offered by the Seller are not refunded.

Exclusions from the right of withdrawal

Pursuant to article 59 of the Consumer Code, the right of withdrawal is excluded, among other things, in relation to: the supply of goods made to measure or clearly personalised; the supply of goods that are liable to deteriorate or expire rapidly; the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and which were unsealed after delivery; the supply of goods which, after delivery, are by their nature inseparably mixed with other goods; the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery; the supply of digital content not provided on a tangible medium if performance has begun with the Customer's express consent and acknowledgement that they would thereby lose the right of withdrawal; the supply of newspapers, periodicals and magazines, with the exception of subscription contracts; and the other cases provided for by law. In cases of exclusion, the Customer is informed thereof on the site and/or in the order confirmation.

Legal guarantee of conformity

All products sold are covered by the legal guarantee of conformity provided for by articles 128 et seq. of the Consumer Code, in favour of the Customer who qualifies as a consumer. The Seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods and which becomes apparent within 24 (twenty-four) months of that time. The lack of conformity must be reported in accordance with the terms and methods provided by law. In the event of a lack of conformity, the Customer is entitled to have the conformity of the goods restored through repair or replacement, free of charge, or, under the conditions provided by law, to an appropriate price reduction or to termination of the contract. Unless proven otherwise, any lack of conformity which becomes apparent within twelve months of delivery of the goods is presumed to have existed on that date, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity. To benefit from the guarantee, the Customer must keep the commercial document, invoice or proof of purchase. The legal guarantee of conformity is separate from any commercial warranties offered by the manufacturer, the conditions of which are indicated in the product documentation.

Returns and refunds

For any return request, whether in the case of exercising the right of withdrawal or in the case of a lack of conformity, the Customer is invited to contact the Seller in advance at the contact details indicated, in order to receive operational instructions for the return. Returned products must be carefully packaged to avoid damage during transport. Refunds are made using the same means of payment used for the purchase, within the terms provided by law and indicated in the preceding sections. For assistance, returns and complaints you can write to: prenotazioni@ilpoderedimarfisa.it.

Liability and force majeure

The Seller assumes no liability for disruptions attributable to force majeure or unforeseeable circumstances, including those due to malfunctions and disruptions of the Internet, where it is unable to perform the order within the times provided by the contract. The Seller cannot be held liable towards the Customer, except in the case of wilful misconduct or gross negligence, for disruptions or malfunctions connected with the use of the Internet beyond its control or that of its suppliers. The Seller shall likewise not be liable for any damages, losses and costs suffered by the Customer as a result of the non-performance of the contract for reasons not attributable to it, the Customer being entitled only to the return of the price paid and any accessory charges incurred. The Customer is responsible for the accuracy and truthfulness of the data provided and undertakes to hold the Seller harmless from any consequential damage or prejudice arising from the Customer's breach of the law or of these Terms. Nothing in these Terms excludes or limits the Seller's liability in cases where this is not permitted by law, including liability arising from the legal guarantee of conformity.

Complaints and out-of-court dispute resolution

Any complaints may be sent to the Seller at the contact details indicated in the "Seller identification" section (prenotazioni@ilpoderedimarfisa.it). The Seller undertakes to respond to complaints received as soon as possible and in any case within the time limits provided by law. Pursuant to article 14 of Regulation (EU) no. 524/2013, the consumer Customer is informed that the European Commission provides an online dispute resolution platform (ODR platform), accessible at https://ec.europa.eu/consumers/odr. Through this platform the consumer can seek an out-of-court resolution of disputes relating to sales or service contracts concluded online. The consumer Customer may also make use of the out-of-court dispute settlement procedures provided for by the Consumer Code, including the applicable conciliation and mediation procedures.

Applicable law and jurisdiction

These Terms and Conditions and every sales contract concluded through the site are governed by and interpreted in accordance with Italian law, without prejudice to any different mandatory rules that may apply in favour of the consumer under the law of the country in which they have their habitual residence. For contracts concluded with Customers who qualify as consumers, for any dispute relating to the application, performance and interpretation of these Terms, the court of the place of residence or elected domicile of the consumer, if located within the territory of the State, shall have jurisdiction, pursuant to article 66-bis of the Consumer Code. The possibility of resorting to the alternative dispute resolution procedures indicated in the preceding section remains, where applicable.

Changes to these terms

The Seller reserves the right to amend these Terms and Conditions at any time, including as a result of regulatory changes. Amendments take effect from the date of publication on the site and apply to orders submitted after that date. Each order is subject to the Terms and Conditions published and in force on the site at the time the order is submitted by the Customer. The Customer is therefore invited to check the Terms and Conditions in force before each purchase.

Last updated

Last updated: 31/05/2026 13:05